Return & Refund Policy

Last updated: [Dec, 2025]

Return Eligibility

Due to the nature of supplements and consumable goods:

• Opened or used products are not eligible for return
  

• Unopened, unused products may be eligible for return within 14 days of delivery, subject to approval
  

BioXP & Returns 

BioXP may be granted as a promotional or loyalty benefit in connection with eligible purchases.

If BioXP associated with an order has been used or applied on the Bio ecosystem platform (for example, to participate in a launch or access ecosystem features), the related product order becomes non-returnable and non-refundable.

This policy exists to prevent misuse of promotional benefits and to maintain fairness across the ecosystem.

Non-Returnable Items

The following items are generally non-returnable:

• Opened supplements or consumable products
  

• Products linked to promotional benefits that have already been used
  
  

Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or incorrect:

• Contact us within 7 days of delivery
  

• Include your order number and supporting photos
  
  

If approved, we may offer:

• A replacement, or
  

• A refund
  

Use of BioXP does not affect eligibility for remedies in cases of fulfillment or product defects caused by us.

Refund Processing

• Approved refunds are issued to the original payment method
  

• Shipping fees are generally non-refundable unless the error was ours
  

• Any promotional benefits linked to a refunded order may be adjusted or revoked where applicable
  

Return Shipping Costs

• Customers are responsible for return shipping costs unless otherwise stated
  

• Bio Protocol may cover return shipping in cases of verified fulfillment errors
  
  

8. Policy Changes

Bio Protocol reserves the right to update this policy as its logistics operations and ecosystem features evolve.