Shipping Policy

Last updated: [Dec, 2025]

Bio Protocol operates a global, science-first e-commerce platform connecting decentralized research to real-world products. Our shipping policy is designed to be transparent, flexible, and scalable across multiple jurisdictions.

Shipping Coverage

We aim to ship to most countries worldwide, subject to:

Local import regulations
Product-specific restrictions (e.g. supplements, ingredients)
Carrier availability

Order Processing Time

Orders are typically processed within 1–3 business days after payment confirmation.
During product launches, high-volume periods, or pre-order campaigns, processing times may be extended.

You will receive a confirmation email once your order has been dispatched.

Shipping Methods & Delivery Time

Delivery times vary depending on destination, customs clearance, and selected shipping method.

Estimated delivery windows:

International shipments: 7–21 business days

Please note that delivery timelines are estimates, not guarantees.

Customs, Duties & Taxes

International orders may be subject to:

Import duties
Customs fees
Local taxes (VAT, GST, etc.)

These charges are not included in the product or shipping price unless explicitly stated and are the responsibility of the customer.

Bio Protocol is not responsible for delays or additional charges imposed by customs authorities.

Shipment Tracking

Where available, tracking information will be provided once your order ships.
Tracking availability may vary depending on region and carrier.

Undeliverable or Returned Shipments

If an order is returned due to:

Incorrect address
Failed delivery attempts
Refusal to pay customs duties

We may offer reshipment or refund excluding original shipping fees, subject to review.

Regulatory Notice (Supplements)

Some products may not be approved or evaluated by local regulatory authorities. Customers are responsible for ensuring products are permitted for import into their country.